Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
dashboard-digital-tablet

Pensions

Pensions Dashboard - It’s not far away!


Looking at financial statements

Financial and banking

Will your collections teams be leaving customers out in the cold this winter?


man-using-tech

Future of experience

Are you ready to support your telecoms agents as customers become less forgiving?


wind-turbines-1243159345-800x600 (1).png

Utilities

COP26: How can organisations and their customers make a difference?


Lady discussing finances on the phone

Customer experience

We are facing a new debt cycle. An empathetic collections response is vital


Employer working from home on finances

Customer experience

Customer experience and the Consumer Duty – are you ready?


computer-cables-529677456-800x600.png

Customer experience

Can telcos deliver the ecosystem to monetise 5G and IoT?


Banking

Financial and banking

Streamlining the home buying experience with a customer-centric approach


new-build-housing

Environmental

Progressing towards net zero by decarbonising housing


Utility

Utilities

Readiness for Net Zero persona report


high-street-with-some-shoppers-social-distanced_1267026761_800x600.png

Customer experience

The importance of responsible selling this Black Friday


Lone person in office

Government

Government venturing report


Customer service rep

Customer experience

Empathy: meeting customer expectations and delivering on needs


Pupils in school social distanced with masks

Education

The Spending Review: lifelong learning and access for all


UK Homes

Financial and banking

Now is the time to transform the home buying experience


Banking

Financial

Using the past to predict the future with actuarial modelling