Creating a sustainable future with insight and innovation
The utilities industry is undergoing the biggest transformation in over a century. Market reform, increased regulation, ageing infrastructure and the need to address decarbonisation are all pressing challenges. Customers are expecting higher and higher levels of service – and it's easier than ever before to go elsewhere to get that.
We’re helping the UK government drive energy efficiency, fair competition and improved tariffs for consumers, by designing technology and operations to unify the smart meter network in the UK.
We’re helping our clients find new ways to grow and improve in a fast-changing industry. Our customer service knowhow is allowing them to create first-class consumer experiences, countering competition from start-up operators.
Our forward-thinking infrastructure solutions mean companies can embrace new technologies and renewable sources of energy, allowing them to meet government demands for decarbonisation. While our analytics tools are increasing efficiency and saving money, creating better preventive maintenance procedures and reducing leakage for water companies.
Customer service transformation
Smart data management
Next generation infrastructure
Supporting our industries through Covid-19
The utilities industry
The critical national infrastructure provided by the utilities industry is facing huge pressures due to the disruption caused by Covid-19.
At Capita, we’re here to help you support your operations, your people and your customers. Find out more about the services and solutions we have designed to help the utilities industry respond.
At Capita, our priority is to support our utilities clients as they adapt to unprecedented circumstances to ensure that critical national infrastructure, businesses and services are kept running smoothly.
The water industry
Supporting your customers
In response to the ever-increasing customer calls during this unprecedented time, we have designed an automated artificial intelligence (AI) messaging service for WhatsApp and SMS, in partnership with Live Person.
Supporting your field force
In response to Government guidelines, Water Companies are restricting customer interactions unless absolutely necessary. This, combined with greater numbers of staff remote working, means that Companies are likely to be operating with a significantly reduced workforce.
The energy industry
Supporting energy utilities through change
During these unprecedented times we need to ensure we keep the lights on and disruption in day-to-day life is kept to a minimum.
As a result, organisations will need to rapidly adapt to the new norm.
Supporting field engineers
Capita has a game-changing solution to support the inevitable changes energy companies are experiencing, both with employee working patterns as well as the pressing needs of customers.
The great opportunity?
In our podcast series, The Great Opportunity?, we look at the choices organises face to rethink, reimagine and rebuild.
With a focus on critical infrastructure we’re joined by experts Angus Flett, CRO of Smart DCC – who deliver Great Britain’s smart metering network – and Chris Cartwright, Head of Critical Infrastructure at Capita Consulting.
As we consider how the Covid-19 pandemic has accelerated digitisation and forced businesses to innovate to survive, what needs to change as we transform our relationship with energy and what are some of the opportunities ahead?