Understanding where to concentrate resources for the best results.
From your very first interaction with every customer, you have the opportunity to demonstrate empathy and fairness. This means steering them towards the right payment outcomes, while at the same time maintaining your brand’s reputation for first-class customer service.
Yet it’s also important to focus your resources where they can generate the best returns which is why. So we can analyse your customer data to forecast the impact of different scenarios on future debt, as well as to validate the performance of your current propensity- to- pay or default models.
This helps you to guide your overall collections strategy, prioritising workloads and segmenting customers to help you achieve the best results possible within your existing operational capabilities.
Treating customers fairly in collections
Read our FREE report to discover what debtors think about different collections approaches and begin your journey towards human-centred collections.
is the average UK household debt
UK households have between zero and £1,500 in savings
Strengthening your response with virtual agents
Watch our conversational AI tool in action >
Virtual agents use our conversational AI tool to provide customers with self-service options that answer important questions, guide them to the right information and – most importantly of all - reduce the chances of them needing to speak to an adviser.
This is not only popular with customers, it also frees up more of your agents’ time, enabling them to focus on helping the most vulnerable customers, as well as those with the most complex enquiries.