Implementing online services so residents can access public-facing services at the touch of a button
Capita helps the public sector to deliver end-to-end digital services that transform the citizen experience and make radical operational savings across customer service and back office administrative functions.
With a central focus on citizens, we work alongside your organisation’s transformation and service delivery team to co-design, provide capacity and implement digital projects. And you can utilise our digital specialists for one-off projects or for ongoing transformation.
Explore our services
Channel shift
Our channel shift solutions are helping citizens to contact and transact with their local services, in whatever way suits them best.
Read moreContact handling
We handle all your customer interactions to improve your responsiveness and save you money.
Read moreCustomer advisory bot
We’re empowering local authorities to provide accessible and reliable benefits and funding advice to citizens.
Read moreDigital citizen experience
We help local authorities deliver end-to-end digital services that transform the customer experience.
Read moreInsight and demand management
We deliver data driven projects to local authorities that transform the citizen experience while making operational savings.
Read moreRemote collaboration labs
Bringing local government leaders together virtually, with our team of experts, to co-create solutions to solve all sorts of problems.
Read moreResponse out of hours
Helping vulnerable citizens in an emergency situation, with high quality customer service.
Read moreContact an expert
Customer experience insights
How can we help your business progress?
Explore relevant solutions
Revenues and benefits
We've been transforming revenues and benefits processes on behalf of local authorities for over 30 years, with many delivery options to meet your needs.
Read morePlanning, building control and regulatory services
Our fully-managed services are helping local authorities to meet their regulatory obligations – keeping places and communities compliant and safe.
Read moreFinance and accounting
We're providing businesses with software solutions that streamline and digitise all key functions of finance and accounting.
Read more