Contact centre services tailored to your brands and needs
Capita can supply the people, technology and premises for all types of contact management, including customer services, payments, complaints, advice lines and emergency response.
Our employee engagement programmes ensure our agents feel closely aligned to your brand and customer experience ethos.
We tailor services, so you only pay for what you need, and offer cost-effective options such as offshore contact centres. We’re also experts at turning customer calls into cross-selling opportunities.
We’re currently serving more than 50 of the UK’s largest brands, including the BBC, National Trust and O2. By outsourcing customer service to us, companies are saving up to 40% in costs. Find out how we can help your business below.
Contact management services
Multi-channel contact management
We’re continually investing in our multiple customer management channels, skills and technology to deliver the best outcomes for our clients and their customers.
Multi-lingual hubs and location strategy
When it comes to location strategy, our focus is ‘rightshoring’ – finding the most appropriate operation for the needs of you and your customers.
Peak management
With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.
Omni-channel
By providing a seamless experience to our clients' customers, across multiple channels, we're not only increasing customer satisfaction, but helping to prevent them going elsewhere.
Claims management
Our experienced insurance professionals are able to offer a wide variety of claims services to our customers, including Lloyd’s, London Market Claims and niche loss types. We have a legally qualified team of expert claims handlers and binder management specialists.
Rapid contact centre response
We’re helping organisations to communicate with worried customers during times of disruption with flexible, reliable and expert customer support, for as long as they need it, in rapidly deployed contact centres.
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Customer experience transformation
Trusted by some of the largest brands and public-sector organisations in the UK, we have a long track record of designing better customer experiences that really fit companies' needs.
Customer acquisition and retention
We make finding and keeping your customers much easier. Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.
Customer experience systems and software
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.