Our products

Abandoned website recovery

Turnaround abandoned online visits and reconnect with online visitors to build brand loyalty.                                                                                                   

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AI-driven conversation

Improve customer satisfaction whilst reducing call handling time and service costs.                                                                                                                    

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Agile resourcing
 

Our digital products and services span the entire recruitment life cycle to help you attract, assess, process, and deploy quality hires at speed and scale.

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Agile talent
 

Our buy, borrow or build agile talent strategies enable you to attract, develop and engage the skills you need to succeed and grow. 

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Alexa-enabled customer service

Our unique Alexa skill allows customers to make fast, stress-free contact with your customer services team by asking device to “launch customer service”.

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Augmented reality (ecommerce)

We’re bringing the future of shopping directly into people’s homes with the latest advanced augmented reality (AR) technology.

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Building control
 

Our flexible, on-demand solutions to manage all aspects of building control free up your teams to deliver other core services to residents.

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Citizen advisory bot

Give citizens quick and easy access 24/7 – via telephone or online - to vital information about benefits, council tax and business rates.

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Communications control

Voice and data communications hub trusted to meet the critical needs of emergency service call-handling and dispatch across the UK.

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Construction management

Our experts support the completion of major local authority construction projects with project planning, resource management, and lots more.

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Contact handling (councils)

Our highly-skilled customer service advisers handle your citizen interactions to improve experience and deliver savings.

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Control room incident response

Allows emergency services and critical response agencies to manage all aspects of public safety contact management and incident response.

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Control room management

Comprehensive control room solution, combining high performance command, control and communications with integrated mapping.                                                            

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Customer contact agent gamification

Applying core elements of gaming-like points, levels and rewards-to the activities of customer contact agents to achieve higher KPIs.                                                   

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Customer service voice analytics

Assisted customer conversations give your customers a high quality, personalised service by augmenting our customer service agents with AI-driven technology.

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Cyber security solutions

The common denominator across all cybercrimes is human vulnerability. However, accepting the fact that we’re all human is the first step towards staying safe online.

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Data insights (councils)

Our data-driven insights help local authorities understand and predict citizen behaviour to guide improvements to services.

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Data tracing services

Our data and tracing expertise can help you to be compliant and make sure that your customers or pension scheme members don’t lose out.

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Digital background checks

Speed up and smooth the employment screening process to enhance the experience of your new joiners with our digital background checking solution.

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Digital citizen experience

We help local authorities deliver end-to-end digital services, to transform customer experience and make radical operational savings.

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Digital evidence storage

A secure, scalable network repository to process, analyse and share media from multiple sources, including records management and recording systems.

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Digital grant management

A digital grant management platform which drives efficiency, transparency and usability to transform grant disbursement for grant makers.

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Digital resource planning

Deploy your skilled people where they add most value to support your success with our customisable next-generation online resource planning tool.

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Employee communications

Whether reputational, internal employee or change programme-related, we help with timely communications across multiple channels. 

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Facilities management

Our property maintenance and facilities management service provides responsive and planned maintenance, on all aspects of local authority property.

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Financial planning and research 

Our Synaptic suite offers you a comprehensive set of flexible financial products with whole-market access and impartial, accurate data.

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Financial transformation

As the UK’s largest provider of finance services to the public sector, we're using our experience, technology and scale to transform councils' finance processes.

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Health assessment tracker

Our health assessment tracker helps you understand more about the health and well-being of your people as we navigate through the pandemic. 

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Highways and infrastructure

We provide extensive design, construction and maintenance of major road network projects to local authorities across the UK.

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HR administration
 

We provide services including process optimisation, data management, digital deployment and compliance, all designed around your employees.

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HR consulting
 

We help organisations to rethink their approach to HR and handle talent strategically – investing smartly and working more efficiently. 

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HR solutions (education)

We provide integrated HR solutions, payroll & HR advisory services for education that motivates employees and improves learning outcomes.

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Integrated onboarding

Fully-integrated digital background screening and onboarding which removes onboarding friction to enhance the experience of your new talent.                                        

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Intelligent workforce

Leverage Intelligent Workforce’s powerful real-time features to optimise your time, enhance staff scheduling and boost productivity.                                                

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Out of hours citizen response

A nationally shared out of hours customer service partnership, providing access to a large pool of experienced customer service agents to support citizens when they need help.

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Passwordless authentication

Password-free authentication to strengthen security and enhance the user experience. The future of cyber security: no user name. No password. No typing.

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Payments & fraud software

Next-generation payments, fraud and optimisation technology to increase revenue and improve customer experience.                                                                  

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Pensions consulting

As one of the UK’s leading advisers on pensions, we demystify complex regulations and advise on a range of services to suit all types and sizes of pension schemes.

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Planning services
 

We give local authorities immediate, on-demand access to our planning professionals to deliver planning policy, development management and specialist support services.

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Police duties management

Our Origin system is helping the police to deploy their people effectively and safely. The comprehensive management software is designed to meet the needs of a modern police force.

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Police records management

A modular police records management system that can be delivered and deployed in line with operational requirements and business change. 

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Procurement outsourcing

Managed services, including fully outsourced procurement capabilities, specific transactional activity and for individual spend categories.

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Procurement technology

Digital transformation services in Source to Contract, Procure to Pay & ERP Technology solutions.                                                                              

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Procurement transformation

We’re helping our clients create systems and structures that quickly put procurement at the heart of the organisation.

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Property compliance

Our property compliance service is helping to ensure local authority buildings are compliant with all legislative and statutory requirements.                                      

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Regulatory services

From environmental health and local land charging, to trading standards, we provide councils with extra capacity to maintain regulatory services and keep local people and businesses safe.

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Remote clinical coding 

We provide crucial administrative support for hospitals across the UK, keeping vital data about patient care flowing so doctors and nurses can focus on treating patients. 

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Remote collaboration labs

We find solutions to local government challenges in days by bringing local government leaders together virtually with our team of experts and partners.                        

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School governors platform

Equip governors and clerks with a digital platform that provides them with the right training, guidance and peer-support to deliver excellence in school governance.                        

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Skills and learning 

From learning consultancy and digital learning solutions to managed learning services, we ensure your learning programme is aligned with your wider business outcomes. 

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Social media insights

Web application that provides real-time insight into how a brand is performing on social media against a host of customer service metrics.
 

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Surveys and research

We design and deliver employee and wider customer engagement surveys, producing clear findings and supporting you to take targeted action.                           

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Tail spend management

An end-to-end management service for low-value spend, from organising quotes to contracting and payment.                                                                                                                 

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Transactional estates services

Our experts review, assess, create strategies and advise on local authority property portfolios to help reinvestment into affordable housing, education, better infrastructure and green space.

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Train to fit resources 

Our employed resource model and The Novus Academy provide a flexible route to securing the talent you need to meet your specific requirements.                                                   

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Video-streaming technology

Live video-streaming technology which provides on-scene eyes for the emergency services, social housing providers and utilities companies.
 

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Virtual consultations 

Our video-sharing technology enables enhanced virtual appointments that can form part of the patient record, so clinicians can deliver consultations whilst keeping everyone safe.

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Workplace IT
 

From cloud and remote working, to taking account of employee wellbeing, we deliver the tools, services, technology, security protection and networks needed for the workplace. 

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